Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order is processed and shipped, you’ll receive an email with your tracking information.

Note: During high-volume periods such as holidays or major sales, order processing may take a bit longer.

2. Shipping Rates & Delivery Estimates

Shipping costs are automatically calculated at checkout based on your delivery address and the weight of your order.

RegionEstimated Delivery TimeShipping Method

United States5–10 business daysStandard Shipping

Canada7–14 business daysStandard International

Europe10–15 business daysInternational Shipping

Latin America10–20 business daysInternational Shipping

Other Regions10–25 business daysInternational Shipping

Delivery times are estimates and may vary due to customs, carrier delays, or other factors beyond our control.

3. Domestic (U.S.) Shipping

All U.S. orders are shipped via USPS, UPS, or FedEx, depending on your location and shipping option chosen at checkout.
Tracking numbers will be provided once your order has shipped.

4. International Shipping

We proudly ship worldwide 🌍
International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Ingotus Shop is not responsible for delays caused by customs or international couriers.

5. Order Tracking

Once your order ships, you’ll receive an email with your tracking number.
You can track your order through the carrier’s website or via your order page on ingotusshop.com.

If you haven’t received tracking details within 5 days of purchase, please contact support@ingotusshop.com.

6. Incorrect Address or Failed Delivery

Please double-check your shipping address before placing your order.
If a package is returned due to an incorrect or incomplete address, you’ll be responsible for reshipping costs.

Ingotus Shop is not responsible for packages lost due to incorrect address information.

7. Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, Ingotus Shop is not liable for lost or stolen items.
If your order appears missing:

1. Confirm your shipping address.

2. Check with neighbors or your local post office.

3. Contact us at support@ingotusshop.com — we’ll help you file a claim when possible.

8. Preorders & Made-to-Order Items

Some products may be preorders or made-to-order. These items require additional time before shipping.
Estimated shipping timelines are listed on each product page.

9. Multiple Shipments

Orders with multiple items may ship separately based on stock levels or warehouse locations.
Each package will include its own tracking information.

10. Shipping Restrictions

We currently do not ship to:

• Certain remote island territories

• P.O. Boxes or military addresses (APO/FPO)

Please contact us if you’re unsure whether we can ship to your location.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:
📧 Email: support@ingotusshop.com
🌐 Website: https://ingotusshop.com
🕐 Response Time: Within 24–48 business hours